Privacy Policy

    Last updated: August 2026

    What we believe about privacy

    We treat customer data with the same care we apply to the products we supply. We only collect the information we actually need to respond to you, prepare quotes, and do business together. Nothing more.

    What we collect

    Austra Supply is a quote-based B2B supplier. We do not run an online store, shopping cart, or checkout, so the information we collect is limited to what is essential for that purpose:

    • Contact details: name, business name, email address, and phone number from your enquiry.
    • Enquiry details: products and quantities you are interested in, project details, and any reference files you attach.
    • Technical data: IP address, browser type, and basic browsing behaviour to keep the site running smoothly and securely.
    • Communications: records of our email or phone correspondence with you.

    We do not collect or store payment information on this website. Any transaction that follows an accepted quote is handled off-site through bank transfer or a secure payment link, outside of our web infrastructure.

    How we use it

    We use your information only for the purposes it was provided:

    • Responding to your enquiries and preparing quotes
    • Following up on active quote requests and providing support
    • Coordinating delivery once a quote is accepted off-site
    • Keeping the website secure, functional, and easy to use

    How we protect it

    We use sensible technical and organisational measures to protect your information from unauthorised access, alteration, or misuse. This includes SSL encryption for data sent through the website and restricted access to customer records within our business.

    Who we share it with

    We do not sell your information. We only share it with the small number of service providers needed to operate the business: email delivery tools that send our enquiry confirmations, and shipping providers once a quote is accepted off-site and goods are being sent. Any partner we use is required to handle your data responsibly and only for the job we have asked them to do.

    Your rights

    You are in control of your information. At any time, you can ask us to:

    • Confirm what personal information we hold about you
    • Correct inaccurate information
    • Delete your personal information, where it is reasonable to do so

    We will respond to these requests promptly and handle them properly. If something ever needs to be escalated, we will work with you directly to sort it out.

    Cookies

    Our website uses small cookies to keep things running smoothly and to understand how visitors use the site. You can disable cookies through your browser settings if you prefer, though this may affect some functionality.

    Questions?

    If you have any questions about this Privacy Policy or want to access, correct, or delete your information, please get in touch:

    Email: harjot@austrasupply.com
    Phone: +61 470 647 691