Terms of Service

1. Governing Law

These terms are governed by the law of New South Wales, Australia, and that's also where any disputes would be handled — though honestly, we'd always rather sort things out directly with you first.

2. Product Warranty

We stand behind the products we supply. Where goods are supplied under an accepted quote, warranty coverage applies from the date of delivery as follows:

• Standard Warranty: 12 months from delivery for all products, covering manufacturing defects.
• Actuator Extended Warranty: 2 years from delivery for HVAC Damper Actuators, covering manufacturing defects.

Warranty does not cover damage caused by improper installation, misuse, modifications, or normal wear and tear. If you need to make a claim, just contact us with your Austra Supply quote or invoice reference and we will work through it with you directly.

3. Limitation of Liability

To the extent permitted by law, Austra Supply is not liable for indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, use, goodwill, or other intangible losses — arising from the use of our products or services. This is a responsible commercial limit and reflects the realities of operating a supply business, not an attempt to avoid accountability for what we do.

4. Payment Terms

Payment terms are typically agreed directly with each customer as part of the quote process, because every business relationship is a little different. Unless otherwise agreed in writing, payment is due at the time of order.

We accept payment by bank transfer, or by a digital invoice and payment link sent through Airwallex. If an account becomes overdue, we may charge interest on the outstanding amount as permitted by law.

The specific payment terms for any supply will be set out in the accepted quote and invoice. If you ever need to discuss timing, just ask — we are always open to a conversation.

5. Delivery and Risk

We aim to be transparent about delivery from the start. Where goods are supplied under an accepted quote:

• Delivery timeframes are estimates and not guaranteed, though we will keep you informed if anything changes.
• Risk of loss or damage passes to you once the goods are delivered.
• Title to the goods remains with Austra Supply until payment is received in full.
• Delivery charges are set out in the written quote or invoiced separately.

Our commitment is full order transparency: if there is ever a delay, a courier issue, or something that does not look right, we will let you know promptly and work with you on a solution.

6. Returns, Exchanges & Making Things Right

We do not believe in rigid, one-size-fits-all return policies. If a product is not right, does not perform as expected, or there is a problem with an order — including custom-sourced items — please contact us directly. We will work through the right resolution together.

Depending on the situation, that may mean rectification, repair, exchange, credit, or another outcome that makes sense for everyone involved. Every case is assessed on its own circumstances, with the shared goal of a fair result and a genuinely good experience.

This reflects how we operate as a partner to Australian HVAC businesses, not a retail store. If something is wrong, we want to know — and we want to fix it.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and software — is owned by Austra Supply or its content suppliers and is protected by Australian and international copyright laws. Please do not reproduce, distribute, modify, or create derivative works from any content without our written permission.

8. Changes to Terms

We may update these terms from time to time. Any changes will take effect as soon as they are posted on this page. By continuing to use our website and services, you accept the current version of these terms.

9. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: harjot@austrasupply.com
Phone: +61 470 647 691